We88my Privacy Policy – Personal Data Protection for Malaysian Players

This Privacy Policy describes the personal data protection practices of the we88my ("we", "Platform"). It applies to all users who register, visit, or interact with our website and services, including slots, live casino, blackjack, baccarat, Malaysia Super League and EPL football betting, badminton betting, e-sports, and lottery.

we88my acknowledges that your personal data is a trust you place in us. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles. This policy is written in plain language — not laden with confusing legal jargon — because we want you to truly understand the rights and protections you have.

we88my collects your personal data through various touchpoints — during registration, while you play, and when you interact with our customer support. We only collect data that is strictly necessary. Below are the categories of data we collect:

we88my does not collect sensitive information such as biometric data, medical records, political views, or religious beliefs unless you voluntarily provide it in a specific context (such as a self-exclusion request on health grounds).

The personal data we collect is used for legitimate and necessary purposes to deliver the best service to you as a Malaysian player. Below is a full list of how your data is used:

• Account management – to securely create, verify, and maintain your we88my account.
• Payment processing – securely and accurately processing your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost, and FPX (Maybank2u / CIMB Clicks).
• Provision of gaming services – allowing you to play slots, live casino, blackjack, football betting, badminton, e-sports, and all other games available on we88my.
• Identity verification (KYC) – ensuring compliance with anti-money laundering requirements and protection against identity fraud.
• Security & fraud prevention – to detect and block fraudulent activity, multi-account ownership, and platform abuse.
• Customer Support – helping you resolve account issues, payment enquiries, and any technical problems.
• Legal compliance – fulfils reporting and compliance requirements with the relevant Malaysian authorities.
• Platform improvement – analyses usage patterns to improve the interface, performance, and overall experience of the we88my platform.
• Marketing communications – only with your explicit consent will we send you information about we88my's latest promotions, bonuses, and offers.

we88my does not sell your personal data to anyone. However, in certain limited and lawful situations, we may share your data with the following parties:

• Payment service providers – parties that process your transactions via Touch 'n Go, GrabPay, DuitNow, ShopeePay, Boost, and FPX. Data sharing is strictly limited to the information necessary to complete each transaction.
• Licensed game providers – companies such as Evolution Gaming, Pragmatic Play, and PG Soft that provide gaming software. They receive only the technical data required for their services and are bound by strict confidentiality agreements.
• Authorities and regulatory bodies – where required by Malaysian law or pursuant to a valid court order.
• Anti-fraud services – to verify identity and prevent financial fraud, in line with KYC requirements.

All third parties we work with are bound by data protection agreements requiring them to handle your data to security standards equivalent to our own. We do not permit them to use your data for their own purposes outside the scope of services they provide to us.

we88my invests heavily in security infrastructure to protect your personal data. Our security measures include:

• 256-bit SSL Encryption for all data in transit between your device and our servers.
• Data-at-rest encryption – data stored in our databases is also encrypted using AES-256 standards.
• Firewalls and intrusion detection systems that monitors network traffic 24/7.
• Role-based access control – only authorised personnel with a genuine need are permitted to access specific user data.
• Regular security audits by independent third parties to identify and patch system vulnerabilities.
• Two-factor authentication (2FA) available to all player accounts as an additional layer of security.
• Account activity monitoring in real time to detect any suspicious logins or activity.

While we employ industry-leading security measures, no digital system can be guaranteed 100% risk-free. You also play an important role in protecting your account — use a strong password, enable 2FA, and never share your login credentials with anyone.

Website we88my uses cookies and similar tracking technologies to enhance user experience and understand how our platform is used. The following are the types of cookies we use:

• Strictly necessary cookies – required for core website functions such as login, session security, and navigation. Cannot be disabled.
• Performance & analytics cookies – collects information on how players use the platform (e.g. most frequently visited pages, time spent in each section) to help us improve the user experience.
• Functional cookies – remembers your preferences such as language, display settings, and login details to make return visits more convenient.
• Marketing cookies – used with your consent to display relevant content. You may decline these cookies without affecting the platform's core functionality.

You can manage your cookie settings through your web browser at any time. Blocking all cookies may affect the functionality of certain areas of the we88my platform.

we88my retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law.

• Active account data – retained for as long as your we88my account remains active.
• Financial transaction data – retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• KYC records – retained for a minimum of 5 years after account closure.
• Support communication logs – retained for 2 years for reference and service improvement purposes.
• Game & betting data – retained for 3 years for audit and compliance purposes.

Once the specified retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

As a player we88my and data subjects under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the we88my Privacy Officer at privacy@we88my.biz. We will acknowledge receipt of your request within 3 business days and will fulfil valid requests within a reasonable timeframe in accordance with applicable law.

Platform we88my is not directed at individuals under the age of 18, and we do not knowingly collect personal data from children.

If you believe a child has submitted personal data to us or registered a we88my account without authorisation, please contact us immediately at privacy@we88my.biz. We will take immediate action to delete the relevant data, close the account, and where necessary, report the incident to the relevant Malaysian authorities.

Platform we88my may contain links to third-party websites in certain contexts — such as links to payment providers or official sports body websites. Our Privacy Policy does not apply to any external websites not operated by we88my.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read their respective privacy policies before providing any personal information to them. Your decision to use any third-party website is entirely at your own risk.

we88my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or in response to user feedback. The "Updated" date at the top of this page will be revised whenever an amendment is made.

For material amendments – particularly those that significantly affect how we use your data – we88my will endeavour to notify you via in-platform notification or email at least 14 days before the changes take effect. For minor amendments, we may not send such a notification, but the changes will apply immediately upon publication.

If you have any questions, concerns, or complaints regarding how we88my handling your personal data, you may contact our Data Privacy Officer through the following channels:

• Privacy Email: privacy@we88my.biz – for privacy-related enquiries and rights requests.
• General Support Email: support@we88my.biz – for general enquiries.
• Live Chat: available 24/7 on the we88my website for immediate enquiries.

We are committed to responding to all privacy-related enquiries within 3 working days. For more complex personal rights requests, we will advise you of a more precise resolution timeframe upon receiving and reviewing your request.

If you are dissatisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection (PDPD) Malaysia as the relevant regulatory authority.