We88my Terms & Conditions – Complete Guide to Using the Malaysia Platform

These Terms & Conditions constitute a legally binding agreement between you ("User" or "Member") and we88my ("Platform", "us"). This document governs the use of all services, games, promotions, and other features available on the we88my website.

By clicking the "Register" button, making a deposit, or using any part of the platform we88my, you confirm that you have read, understood, and agreed to be bound by all terms stated herein, together with our Privacy Policy and Responsible Gaming Guide, which form part of this overall agreement.

To register and use the we88my, you must meet all of the following eligibility requirements without exception:

• You are 18 years of age or older at the time of registration and while using the platform.
• You are a legal resident of Malaysia or an individual permitted under Malaysian law to use online services.
• You only have one (1) we88my account only. Owning multiple accounts using the same name, email address, phone number, IP address, or device is prohibited.
• You are registering on your own behalf and not on behalf of any third party.
• The information you provide during registration is accurate, complete, and up to date.
• You have never been banned or excluded by we88my previously for any reason whatsoever.

Each user is fully responsible for all activity that takes place within their account. we88my is not liable for any losses arising from unauthorised account access where the primary cause is the user's own negligence in safeguarding their login credentials.

we88my reserves the right to request identity verification ("Know Your Customer" or KYC) at any time, including before processing withdrawals that exceed certain limits. KYC is a global industry standard for preventing fraud, money laundering, and platform abuse.

Documents that may be requested during the KYC process include:

• A clear copy of your Malaysian Identity Card (MyKad) – front and back.
• Recent proof of address – a bank statement, utility bill, or official document dated within the last 3 months.
• A screenshot or proof of the payment method used (e.g., a screenshot of your Touch 'n Go or GrabPay account).
• Any additional documents at the discretion of the compliance team we88my.

Failure to submit the requested documents within the specified timeframe may result in temporary suspension or permanent termination of your account. we88my is not responsible for any processing delays caused by a user's failure to cooperate with the KYC process.

we88my accepts deposits via a range of secure and legitimate Malaysian digital payment methods. All deposits are processed securely using 256-bit SSL encryption.

• All deposits must come from a payment method registered in the same name as the account holder we88my.
• Deposits from third parties – including family members, friends, or any other individual – are strictly prohibited and may result in account freezing and a refund of funds.
• we88my reserves the right to temporarily freeze funds for security review purposes if suspicious deposit activity is detected.
• If your deposit is not credited within 10 minutes, please contact our support team we88my via live chat with proof of transaction.

Withdrawals at we88my processed promptly and transparently, subject to the following conditions:

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals must be made to the same payment method used for the most recent deposit, or to a KYC-verified method.
• Standard withdrawals are processed within 15 minutes to 2 hours for regular members and under 30 minutes for VIP members.
• Silver VIP members and above enjoy priority withdrawals with faster processing times.
• Any winnings derived from a bonus with an unfulfilled wagering requirement are not eligible for withdrawal until that requirement has been fully met.
• we88my reserves the right to hold withdrawals for up to 5 business days for compliance and security review purposes, particularly for amounts exceeding RM 10,000.

All bonuses and promotions offered by we88my – including welcome bonuses, deposit bonuses, cashback, and recurring promotions – are subject to the following terms:

• Every bonus carries an explicit wagering requirement stated at the time the offer is made. Typical wagering requirements range from 20x to 35x the bonus value.
• The welcome bonus may only be claimed one time only per account, per phone number, per IP address, and per device.
• Some games may be ineligible or may contribute at a different rate towards fulfilling a bonus wagering requirement.
• we88my reserves the right to void any bonus or promotion where there is evidence of abuse, including bonus arbitrage, use of multiple accounts, or betting strategies designed specifically to fulfil wagering requirements without genuine risk.
• Bonuses expire if unused within the specified timeframe – the validity period for each bonus is stated in the relevant promotion's specific terms.
• Winnings from free spins are subject to the maximum win limit specified for each promotion.

All games available at we88my – including slots, live casino, blackjack, baccarat, roulette, Malaysia Super League and EPL football betting, badminton betting, e-sports, and lottery – are subject to the following rules:

• All slots and table games use a Random Number Generator (RNG) certified by independent auditing bodies to ensure truly random and fair outcomes.
• Sports betting odds are set by our trading team based on statistical market analysis and are subject to change at any time before or during a match.
• The outcome of any match or game that has been decided is final and cannot be disputed unless a verifiable technical error is involved.
• Should a technical disruption occur during a gaming session, we88my will make every effort to restore the last game state recorded by the server. If restoration is not possible, any affected bets will be refunded.
• Bets placed on sporting events that have been cancelled or postponed for more than 48 hours will be refunded to your account balance.

The following activities are strictly prohibited on the we88my and may result in immediate account termination, forfeiture of funds, and legal action:

• Multiple account ownership – registering more than one account under your own name or using another person's information.
• Payment fraud – using a credit card, e-wallet account, or any payment method that does not belong to you.
• Bonus abuse – manipulating bonus terms through systematic low-risk wagering, using multiple accounts to claim bonuses repeatedly, or coordinating with other users to circumvent wagering requirements.
• Hacking or system attacks – any attempt to gain unauthorised access to our systems, databases, or other users' accounts.
• Money laundering – using the we88my as a vehicle to transfer or conceal proceeds from illegal activities.
• Coordinated Sports Betting fraud – influencing or attempting to influence match outcomes, or colluding with others to gain an unfair advantage in betting.

we88my takes your privacy seriously. All personal data you provide – full name, MyKad number, phone number, email address, and payment information – is collected, stored, and processed in accordance with our Privacy Policy and Malaysia's Personal Data Protection Act.

• Your data is stored on secure servers protected by 256-bit SSL encryption and is inaccessible to unauthorised parties.
• we88my does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
• Your data may be shared with parties required to process payment transactions (such as DuitNow or FPX service providers) or in cases involving security investigations and legal compliance.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our compliance team.

For details on how we handle your data, please read we88my Privacy Policy which forms an inseparable part of this agreement.

we88my reserves the right to suspend or terminate any user's account for the following reasons:

• Violation of any part of these Terms & Conditions.
• Failure to complete the identity verification (KYC) process within the stipulated timeframe.
• Suspicious activity indicating fraud, money laundering, or platform abuse.
• At the request of the relevant authorities or regulatory bodies.
• Verified ownership of multiple accounts.

If your account is terminated for a legitimate reason (not due to a violation), we88my will process a refund of your account balance after due review. Should the termination be due to a breach of terms, we88my reserves the right to withhold the account balance as a penalty, depending on the severity of the violation.

we88my is deeply committed to responsible gaming. We believe gambling should remain an enjoyable form of entertainment — not a source of stress or hardship in your life. To that end, we provide the following protection tools, available free of charge through your account:

• Self-Imposed Deposit Limit – set a maximum daily, weekly, or monthly deposit limit. Once set, this limit cannot be raised immediately and requires a 7-day waiting period.
• Play Time Limits – set notifications or time limits for each gaming session.
• Temporary Self-Exclusion – exclude yourself from the platform for a period of 7 days, 30 days, 90 days, or 6 months.
• Permanent Self-Exclusion – permanently close your account if you feel the need to do so.

If you or someone you know is struggling with a gambling problem, please call the Malaysia National Counselling Helpline for free at 15500. For more information, read we88my Responsible Gaming Guide.

we88my provides this platform in good faith and makes every effort to ensure 24/7 service availability. However, the following are subject to our liability limitations:

• we88my does not guarantee that the platform will operate without interruption, free of errors, or entirely free from viruses or other harmful elements.
• Any losses arising from technical disruptions beyond our control – including internet outages, third-party server issues, or natural disasters – are outside our liability.
• You are using the we88my at your own risk. You acknowledge that gambling carries financial risk and that you are solely responsible for your betting decisions.
• Maximum liability cap we88my in any claim shall not exceed the amount you deposited in the 30 days prior to the claim arising.

we88my reserves the right to modify, amend, or update any part of these Terms & Conditions at any time. Changes take effect immediately upon publication on our website unless otherwise stated. We will endeavour to notify users of significant changes via email or in-platform notifications, though this does not constitute an absolute obligation.

Continued use of the platform we88my after changes have been published constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of our services we88my, our support team is available to assist you 24 hours a day, 7 days a week through the following channels:

• Live Chat – click the chat icon at the bottom right corner of the page. Average response time is under 2 minutes.
• WhatsApp – send a message to the official we88my number listed on our support page.
• Email – support@we88my.biz – for detailed enquiries requiring documentation.

For common questions from Malaysian players, you can also check we88my Frequently Asked Questions (FAQ) page which covers answers to more than 50 common questions about accounts, payments, bonuses, and games.